Authority, scope and price agreed before work starts.

1. Status and business details

These Terms & Conditions apply to SOLVED Auto Electrical & Diagnostics mobile services in England. SOLVED operates as a sole trader and is not VAT registered. For enquiries and complaints, email solvedautoelectrical@gmail.com.

2. Enquiries, quotes and confirmed bookings

A website form, WhatsApp message, telephone discussion or estimate is an enquiry only. A booking becomes binding when we confirm the date, vehicle, location, agreed scope and total price and you accept that confirmation.

Quotes are based on the information reasonably available at the time and are normally valid for 7 days unless stated otherwise. Hidden damage, incorrect vehicle information or a materially different fault may require a revised quote, which must be approved before extra work begins.

3. Authority to request work on the vehicle

You must be the vehicle owner, registered keeper, lawful hirer or lessee, an authorised representative of a business that controls the vehicle, or have clear authority from the owner or keeper to request the work.

Before work begins we may ask to see photo identification and supporting authority documents. Depending on the circumstances, these may include the V5C, purchase or finance documents, a hire or lease agreement, fleet or company authority, or written permission from the owner or keeper. A V5C identifies the registered keeper; it is not by itself proof of legal ownership.

The registration, VIN and customer details must be reasonably consistent with the vehicle and documents presented. We may refuse or stop work if identity, authority, possession or the purpose of the requested work is unclear.

Keys, immobilisers, alarms, trackers, access systems, security coding and similar security-sensitive work may require enhanced checks. No bypass or other work intended to defeat vehicle security will be undertaken.

4. Vehicle location, access and safety

The vehicle must be parked in a lawful, stable and reasonably accessible location with enough space and light to work safely. Unless otherwise agreed, an adult with the keys and authority to make decisions must be present.

You must disclose known hazards, modifications, exposed wiring, water or fire damage, previous incomplete repairs and any condition that could make testing unsafe. We may refuse, pause or reschedule work because of traffic exposure, weather, unsafe ground, aggressive behaviour, undisclosed hazards or inadequate access.

5. Prices, service area and the initial visit

The initial diagnostic visit is £89. SOLVED is not VAT registered, and the displayed amount is the total price charged. Travel and the first hour are included in our service area. The visit covers up to 60 minutes at the vehicle, investigation of one reported fault and an explanation of the diagnostic outcome.

The £89 diagnostic visit applies in Kidderminster, Stourport-on-Severn, Bewdley, Kinver, Hagley, Stourbridge, Halesowen, Dudley, Kingswinford, Bromsgrove, Droitwich Spa, Worcester, Wolverhampton and Bilston. Outside this list, the price is quoted and agreed before the booking is accepted.

Visits: Mon, Tue, Thu 08:00–13:00 · Saturday 09:00–18:00 (UK time). Every visit needs an agreed time and price. No visits on Wed, Fri or Sun. We may reply on Sunday; the earliest visit is Monday, subject to availability.

The diagnostic fee remains payable when competent testing has been completed even if no repair is carried out, a part is required, the symptom is intermittent or further time or workshop access is recommended.

6. Diagnostic scope and outcome

Fault codes, customer descriptions and third-party opinions are starting information, not proof that a particular component has failed. Diagnostic work may include circuit testing, live data, component activation, battery disconnection, low-voltage connector access and other reasonable tests within the agreed scope.

Where evidence confirms the cause, we will identify the repair target. Where the exact cause cannot reasonably be confirmed within the booked time—for example because the fault is not present, is intermittent, access is restricted or specialist workshop testing is needed—we will explain what was tested and the next step recommended.

We do not promise that every fault can be conclusively identified or repaired within one visit. We will not present an untested assumption as a confirmed diagnosis.

7. Additional time and repair approval

Additional diagnostic or repair labour is £80 per hour; one additional 30-minute block is £40. SOLVED is not VAT registered, and the displayed amount is the total price charged. No additional time, dismantling, part, material, coding operation or return visit will be charged without your approval.

Where practical, a fixed repair quote will be offered. A return visit for the same confirmed repair will not incur a second initial diagnostic fee, but agreed labour, parts and materials remain payable. Travel in our service area is included.

8. Customer instructions and third-party diagnoses

If you instruct us to replace or fit a specific part based on your own diagnosis or a third-party recommendation, we may require written confirmation that you want the instructed work rather than independent fault-finding.

Completion of that instructed work does not guarantee that the reported symptom will be resolved. Your statutory rights still apply to the workmanship and any goods that we supply.

9. Parts, materials and customer-supplied components

Parts and consumables are charged separately unless the written quote states otherwise. We will agree the price before ordering or fitting them.

We may refuse customer-supplied parts if their identity, quality, compatibility or safety cannot be reasonably established. We do not warrant a part that we did not supply, but we remain responsible for carrying out any accepted installation service with reasonable care and skill.

10. Payment

Unless the booking confirmation states otherwise, payment is due when the booked visit or agreed work is completed. Accepted payment methods will be confirmed before the appointment and a receipt or invoice will be provided.

An undisputed diagnostic charge may not be withheld solely because the vehicle requires further testing or a separate repair. Pre-approved business account terms must be agreed in writing.

11. Cancellations and work requested within 14 days

Consumer service contracts agreed online, by telephone or away from business premises will often carry a statutory 14-day cancellation period. If you ask us to attend or begin work during that period, we will record your express request. If you later cancel after work has started, a proportionate amount may be payable for the service already supplied. Where the service has been fully performed after the required request and acknowledgement, the statutory cancellation right may end.

Please give at least 24 hours’ notice to cancel or reschedule. A proportionate late-cancellation or no-access charge of up to £30 may apply only when it was clearly stated in the booking confirmation. The total will not exceed the booked visit price.

If we cancel because of unsafe conditions, severe weather, illness or another issue within our control, the appointment will be rearranged or any payment for unperformed work refunded as appropriate.

12. Vehicle electronics, stored data and photographs

Diagnostic steps can reset stored values, clocks, windows, warning messages or learned settings, particularly where battery disconnection or code clearing is reasonably required. Material risks will be explained where appropriate before proceeding.

Vehicle details, messages, test results, invoices and authorised photographs are handled under the Privacy Notice. Customer or vehicle documents will not be copied or retained unless reasonably necessary and lawful.

Portfolio photographs will only be published with permission and will avoid personal information, number plates and identifying location details unless separately agreed.

13. Workmanship, warranties and statutory rights

Services will be performed with reasonable care and skill as required by the Consumer Rights Act 2015. Nothing in these terms removes or limits statutory consumer rights.

Repair work carries a 3-month guarantee on our workmanship from the date of the repair. Parts are covered by the supplier's or manufacturer's warranty. The guarantee does not extend to diagnostic visits, unrelated faults, misuse, normal wear, external damage or later modifications.

14. Liability

Nothing excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of mandatory consumer rights.

Subject to that protection, we are not responsible for pre-existing damage, inaccurate or incomplete information supplied by the customer, faults outside the agreed scope, or losses that were not reasonably foreseeable when the contract was made.

15. Complaints and governing law

Please raise any concern promptly by email to solvedautoelectrical@gmail.com or using the contact details in the booking confirmation so the work and evidence can be reviewed. Where appropriate, the service may be repeated or corrected in accordance with consumer law.

These terms are governed by the law of England and Wales. Consumers keep any mandatory right to bring a claim in another court that applies to them.